System Administrator (IB-1066-SA1 Cleared)

System Administrator (IB-1066-SA1 Cleared)

Req #: IB-1066-SA1

About the job:

Candidates will be working assignment off helpdesk JIRA ticketing system; monitor resolved helpdesk tickets and call-in records to ensure all pertinent information is provided; follow-up on tickets that have reached a time threshold for time between updates; create and maintain troubleshooting documentation; assist in gathering other statistics and producing reports as needed/requested; add frequently asked questions to the current lists for end users; resolve troubleshooting issues presented by end users over the phone.

Requirements:

  • Three years’ experience with an intelligence agency or related experience
  • Two years’ experience working with Windows and Unix environments
  • Experience supporting complex operational software system including trouble shooting and problems solving
  • Ability to work in high pressure, highly flexible environment against both short and long term requirements
  • Candidate must be highly organized, thorough, self-motivated, proactive and outgoing. Extensive collaboration with project personnel and partner/customer groups is required – Strong communications skills is a must
  • Ability to work 40 hours/week 8:30 – 5pm
  • Bachelor’s degree in a technical discipline from an accredited college or university is required. Five (5) years of additional system administration experience may be substituted for a bachelor’s degree.
  • Clearance:  Applicants must be U.S. Citizens possessing an active TS/SCI security clearance with a Full Scope Polygraph.

Additional Desired Experience:

  • Familiar with SQL
  • Familiar with Bash scripting

Location: Annapolis Junction, MD area.

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About us:

Collaboration is the fusion of people and ideas toward a common goal; and at CollabraSpace it’s part of everything we do.  It’s the foundation upon which Collabraspace was created, at the core of our corporate philosophy, and even represented in our logo where different pieces of one circle work together.  As a technical services and product company, Collabraspace supports the critical mission of our nation’s security through ongoing collaboration with our team members, customers, and partners.

Across our 20+ programs we provide enterprise software development solutions and real-time collaboration to both government and private industry.  CollabraSpace is headquartered in Annapolis Junction, MD, close to the majority of our work and therefore, close to you.

CollabraSpace Facts:

  • Team.  At CollabraSpace, we truly believe in the team.  We’ll always do our best to find a position that makes you happy to go to work every day, support the charitable causes that are important to you, and encourage your involvement with the company by providing events for the whole family.
  • Security.  We offer competitive salaries but more than that, we make sure the salary we are offering you can be supported by multiple programs.  Why is that important?  See bullet #1; if you’re not happy we will do our best to find something that does make you happy.
  • Benefits.  Our comprehensive benefits package means you pay very little for a full suite of coverage.
    • 100% company paid premiums for Health and Dental plans for employees and eligible dependents.
    • 100% company paid Life & Disability plans.
    • 401(k) & Roth plan with company contribution immediately vested.
    • Annual bonus plan, spot bonuses for a job well done, and referral bonuses.
    • Paid Time Off (PTO) allowing you to use your time off as you see fit.
    • Formal education and training benefits.
  • Transparency.  You have heard it before but here you’ll truly experience it.  The management team “puts it all on the table” and always has an open door.
  • Training and Education.  It’s part of our collaborative environment.  Besides the traditional off-site training which we pay for upfront, CollabraSpace offers in-house Technical Exchanges on a range of topics presented by our own technical staff or industry partners.
  • Honors.  We earned the Alliance for Workplace Excellence Award for 4 years running and have been named to the Baltimore Sun’s Top 100 Workplaces 2013,  2014, 2015, 2016, and 2017; an award given based on survey responses from our team members.  We are consistently ranked as one of the Top IT Firms in Baltimore by the Baltimore Business Journal.

Equal Opportunity Employer/Veterans/Disabled

CollabraSpace is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, sexual orientation, gender identity, genetic information, marital status, physical or mental disability, medical condition, veteran status, or any other factor determined to be unlawful by federal, state, or local statutes. 

Make a life at CollabraSpace, not just a living!

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